Alert – Symantec & Abra Issues
This past weekend, Symantec posted an update to its popular Norton Antivirus software that caused direct issues with Abra software. If you have Norton and Abra, you may have experienced the following error when attempting to log into Abra:
LOGON line 50 API Library is not found. Error 1726
The update has incorrectly identified an Abra file (AFWREG.FLL) as Trojan Horse and removed it from the Abra program. This file is NOT infected. Anti-virus companies now have to go much further to protect against malicious programs, and occasionally this will impact existing safe programs. Symantec has been contacted to correct this condition.
Meanwhile, Customers should create a Central Exception for the Abra Programs directory within their Symantec settings, then restore the files from quarantine. The file identified is: AFWREG.FLL.
Specific instructions for central exceptions are found on Symantec website
Stay tuned to Support Plus Online knowledgebase for further updates, and contact Sage Customer Support at 800-829-0170 or via email at abratechsupport@sage.com for further assistance as needed.
